For Phuket, Thailand trip, the arrangements were done very well. Since we had already booked the hotel, Dream Holidays was kind enough (other agencies refused) to handle other logistics. The tour pickup and drop were on time, drivers were well coordinated. Tickets at all relevant places were booked beforehand. Ad-hoc customizations like longer time at certain places were accommodated. Thank you for an exciting experience for a first-time visitor to Thailand.